Refund policy
We want you to be fully satisfied with your order. Below is everything you need to know about returns and refunds.
14 Days
You have 14 days from the delivery date to request a return, at no cost to you.
Eligibility
Returns are accepted only for items that are defective, damaged, or incorrect (i.e. you received a different item than what you ordered). We're unable to accept returns for reasons such as change of mind, incorrect size selection, or general dissatisfaction with the style or fit.
How It Works
1
Email us at support@vaulttsupply.shop with your order number and a description (and photo, if possible) of the issue.
2
Once approved, we'll email you a prepaid shipping label at no cost to you.
3
Pack the item and send it back to us using the provided label.
4
Once we receive and inspect the item, we'll issue a full refund to your original payment method.
Customs Delays
If your return is held at customs, we will do our best to work with carriers and customs authorities to have it released and sent back to us so your refund can be processed.
Items must be unworn, unwashed, and in their original condition with tags attached.
Refunds are issued to your original payment method and may take a few business days to appear, depending on your bank or provider.
Please do not send items back before contacting us first, as returns without prior approval cannot be processed.
Questions about a return? Contact us at support@vaulttsupply.shop.